\n\n<\/p>\n
We offer a 3\u5e74\u4fdd\u8a3c<\/strong> on all our products.<\/p>\n If you experience any damage or issues, please contact us immediately. We\u2019ll always provide the easiest and most affordable solution<\/strong> to fix it.<\/p>\n \n\n<\/p>\n Please note that custom name necklaces are non-refundable<\/strong>, as they are made specifically for you. \n\n<\/p>\n Please do not send your purchase back to us without confirmation.<\/p>\n <\/p>\n \n\n<\/p>\n \n\n<\/p>\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n \n\n<\/p>\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.<\/p>\n \n\n<\/p>\n \n\n<\/p>\n \n\n<\/p>\n Sale items<\/b><\/span><\/p>\n \n\n<\/p>\n Only regular-priced items may be refunded. Sale items cannot be refunded.<\/p>\n \n\n<\/p>\n \n\n<\/p>\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@toanoi.com.<\/p>\n \n\n<\/p>\n \n\n<\/p>\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n \n\n<\/p>\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n \n\n<\/p>\n \n\n<\/p>\n If the issue is our fault<\/strong> (wrong item, defect, or anything not as agreed), we will take full responsibility and cover all shipping costs<\/strong> for the return or replacement.<\/p>\n If you wish to return an item without any damage or a valid reason<\/strong>, the return shipping cost will be your responsibility<\/strong>.<\/p>\n Please note:<\/p>\n
However, if the product is not as agreed<\/strong> (wrong name, wrong design, wrong material), we will remake or replace it at no cost.<\/p>\nRefunds<\/span><\/h1>\n
Exchanges<\/span><\/h1>\n
Gifts<\/span><\/h1>\n
Shipping returns<\/span><\/h1>\n